Listen Learn Act – Improving compliance with the Core Humanitarian Standard

Funded by the European Civil Protection and Humanitarian Aid Operations (ECHO), the project aimed to explore the use of Ground Truth Solutions’ methodology as a tool to measure and improve compliance with the Core Humanitarian Standard (CHS) through the eyes of affected people.

Ground Truth Solutions gathered feedback from affected people on the relevance of the services provided, on the usefulness of existing complaint mechanisms, and on how effective humanitarian organisations are at including their voices into their work. These indicators speak directly to the main recommendations of the CHS.

Listen Learn Act was piloted in four countries: Nepal, Lebanon, Ethiopia, and Mali. In each country, Ground Truth Solutions’ light-touch methodology was used to collect feedback on the programmes of four different humanitarian organisations.

In addition, DanChurchAid, Save the Children, and Ground Truth Solutions built the capacity of humanitarian organisations to apply the Core Humanitarian Standard through training, on-the-job mentoring, and e-learning, as well as by facilitating communities of practices and by sharing data through humanitarian forums, project- and organisation-specific social media, and Keystone’s Feedback Commons.

The LLA training course, launched in early 2017, takes learners through a fictional, scenario-based instructional experience, using our methodology of systematically listening and responding to the voices of affected people to measure and improve compliance with the Core Humanitarian Standard. The course, which is free of charge, is available in English, French, and Arabic on the LLA learning platform.

Listen Learn Act was implemented in close partnership with the CHS Alliance, the Sphere Project, and many other local and international humanitarian actors.